Help & FAQs

Welcome to the YEM Help Center

How can we help you?

We’re experiencing higher than normal volume and customer service responses may be delayed.  We share your sense of urgency.  To help us serve you more quickly, please only create one case per issue.

Any questions about our products, delivery, customs values, or customer service after making a payment, please feel free to contact our support team. You can reach us via email at or through the โ€œcontact usโ€ page.

Please provide your equipment/engine serial number or product part number, and we will look it up for you right away.

Paypal, Credit Card, T/T, Bank transfer. After you finish the payment, pls inform us the specific shipping address and your phone number.